Terms of Service

1. Scope of Work
We diagnose and repair residential and commercial appliances. Repairs are based on the symptoms described and what we observe during the visit. Some issues may require additional visits or parts.

2. Service Call Fee
The service call fee is $49 and covers the technician’s trip and full diagnosis. This fee is waived when the repair is approved and completed. If no repair is chosen, the service call fee is due at the end of the visit.

3. Estimates
Repair estimates include parts and labor. Prices are based on the actual condition of the appliance at the time of diagnosis. Estimates may change if additional issues are found during the repair.

4. Parts
We install new or manufacturer-approved replacement parts. If a part is a special-order item, the customer will be notified. Special-order parts must be paid for in advance and are non-refundable once ordered.

5. Warranty
Labor is covered for up to 90 days depending on the type of repair. Parts and labor are covered by our warranty for the parts we install and the work we perform. This warranty does not cover unrelated or new failures.

6. Customer Responsibilities
The appliance must be accessible and safely installed. Customers are responsible for clearing the surrounding area to allow the technician to work. If the appliance needs to be moved and requires extra labor, an additional fee may apply.

7. Water, Gas, and Electrical Conditions
We are not responsible for hidden plumbing, electrical, ventilation, or structural issues discovered during service. Repairs may require licensed specialists if the issue is outside the appliance itself.

8. Payment Terms
Payment is due at the time of service. We accept card, cash, or electronic payment. Returned or disputed payments may result in service suspension until resolved.

9. Limitations
We are not responsible for:

• pre-existing damage or installation issues

• cosmetic damage unrelated to the repair

• loss of food, downtime, or secondary damage caused by appliance failure

• repairs declined by the customer

10. Cancellations
If you need to cancel or reschedule, please notify us before the appointment window. Last-minute cancellations may incur a trip charge.

11. Photos, Videos, and Recordings
We may take photos, videos, or short recordings of the appliance before, during, or after service. These may be used to document the repair for the customer, for training and quality-improvement purposes, or for our social media pages. No personal or sensitive information will be shared.